![]() Water-resistance timepieces are recommended to get checked yearly for a water-resistance check. will be responsible for a shipping charge to the respective service center. is not liable for lost shipments.Īny customers needing service for items outside of the warranty period or not purchased at Carat & Co. will be responsible for their own shipping and insurance to our store. For customers sending their items to Carat & Co., until the item is received into our location, the item remains under the responsibility of the shipper and Carat & Co. that are still within the warranty period.Ĭustomers who are unable to physically drop off their item to Carat & Co. offers complimentary shipping and insurance from our store to the brand's service center for any purchases made with Carat & Co. If you'd like to request for any repair or maintenance services, please contact us in the form below. When our customers entrust their service requests to us, it is our duty to provide the best possible service and prices to maintain the value of the timepiece or jewelry. Items without an accepted warranty may be subject to service charge. These include all jewelry items and any items that are no longer within the brand's specified warranty period or have voided the warranty agreement. Watch BrandĪdditional 6 Years with registration on Cartier CareĪdditional 6 Years with registration on IWC CareĪdditional 6 Years with registration on JLC CareĪdditional 6 Years with registration on Piaget CareĪdditional 6 Years with registration on Vacheron CareĪdditional 3 Years with registration on Please note that the brand warranty that we offer does not cover the lifetime of the battery, normal wear and tear to case, pushers, crown, straps, bracelet, crystal, any damage to the watch resulting from physical/accidental abuse, lack of care, accidents (dents, broken crystal, etc), alterations or tampering from non-authorized centers and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations. We trust our clients in their warranty returns and that allows us to provide the best repairs for each timepiece.When you purchase your new watch from Carat & Co., we ensure that your item is covered at least 2 years under the manufacturer warranty from any manufacturing defects. ![]() The warranty does not cover damage resulting from water/moisture, case, crystal/glass, bracelet/band, watch bezel, straps, screws, crown/stem, finish, clasp/buckle or other physical damage resulting from excessive wear and tear. We do also provide complimentary bracelet sizing, so please include your wrist size at the time of order. Upholding standards of service for our customers is crucial for best in practice. Saving you time and money is our goal, and we try to have turn around through our dealers in four to six weeks. If your warranty is expired we still want to take excellent care of you, and will allow you to ship your timepiece to, where we will have it repaired for you at cost. In order to provide timely service to our clients we have streamlined the repair process by working with service centers around the country to expedite repair and lower costs associated with warranty issues. Providing customers with low prices and high quality is our goal and therefore we strive to meet or exceed the terms of manufacturer warranties. In addition, all products sold by World of Luxury that do not carry a manufacturer warranty will be provided with one year in-house warranty by our company. The warranty in most cases is 2 years, some do have a limited 1 year warranty, please refer to your specific product purchased. All products new include the original manufacturer’s warranty. We strive to provide the utmost in service, reliability and performance. Customer satisfaction is first and foremost for.
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